We don't accept returns for personal care goods (such as beauty products). We apologize for any inconvinience. Please feel free to contact us for any questions or concerns.
For eligible products, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@leilati.com. Please note that returns will need to be sent to the following address:
P.O Box 1111
Odessa, FL 33556
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@leilati.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@leilati.com.
What is Our Return Policy?
Our return policy is designed to provide customers with a stress-free shopping experience. Under this policy, items can be returned within 30 days of purchase. This means that if for any reason you're not satisfied with your purchase, you can easily send it back. However, the items must be in their original condition and packaging to qualify for a refund. We encourage our customers to keep their receipts safe, as this will help expedite the return process.
How to Initiate a Return
To initiate a return, simply visit our website or contact our customer service team. You will need your order number and the reason for the return. After we receive your request, we will provide you with a return shipping label, which you can print and attach to your package. It's important to note that while we cover the cost of return shipping for defective or incorrectly sent items, customers are responsible for return shipping on unwanted items.
Refund Processing Time
Once we receive your returned item, our team will inspect it to ensure it meets our policy requirements. If approved, your refund will be processed back to your original payment method within 5-10 business days. However, keep in mind that the speed of the refund may vary depending on your bank or credit card issuer. Therefore, it's advisable to allow some time for the funds to reflect in your account.
